Practice Fees

Patients can either register and pay for each separate appointment as a Registered patient or opt for an Annual/ monthly membership fee.

Registered patients - Pay as You Go

Our fees may be amended from time to time and these will be updated on our website.

Variable rates apply for:

• A consultation fee will apply to vaccinations, injections, blood tests and other pathology or testing to cover interpretation and time spent - prices available on request.

• Additional services will be charged in addition to the consultation fee.

• Telephone and email advice will be charged when it involves a significant amount of advice, treatment, and organisation.

Card details to secure bookings ahead of appointment:

Payment is due at the time of service unless otherwise agreed in writing. Accepted payment methods include cash, credit/debit card, and bank transfer. We do NOT accept American Express.

We require card details from all patients (including insured patients and members) when an appointment request is made to secure your appointment with a doctor. Please be reassured that all card details will be stored in a secure, non-accessible manner using Stripe. No payment will be taken without a patient’s consent unless we have been unable to contact a patient for consent.

Insurance companies:

We accept all major Insurance companies. If you are insured, please ensure you obtain a valid authorisation number prior to your scheduled appointment and provide this to the practice on the day of your consultation, along with your policy number. Without this information, you will be asked to pay any fees up front and claim this amount back from your insurance provider, using the invoice and receipt provided.

Please be aware that we allow up to 30 days for your insurance company to process payment for your consultation or test fees. If payment is not received from your insurance company within this time frame, you will be responsible to settle payment in full and claim this amount back from your insurance company, using the receipt provided.

Patients are responsible for verifying whether their insurance covers our services. The Clinic is not responsible for obtaining insurance approvals or reimbursements.

Cancellation & Rescheduling:

Patients must notify the Clinic at least 24 hours in advance to cancel or reschedule an appointment. If you need to cancel less than 24 hours before scheduled time, you may reschedule but a cancellation fee may still be issued to your account.

For certain services which are booked and paid for in advance, an administration fee may be payable for cancellation due to fees already incurred by the clinic when the appointment was booked.

You can do this by calling the practice on 020 7341 4446.

No-Show Policy: Patients who have failed to attend an appointment will be subject to a 50% charge of the cost of the appointment.

If we have to cancel your appointment: The Clinic reserves the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., staff illness, emergencies). We will notify you as soon as possible and offer an alternative appointment. You will also be able to access telephone advice in case of any urgent medical problem, at no additional cost.

Outstanding invoices policy:

All fees for services including consultations, vaccinations, prescriptions, laboratory fees and procedures are outlined in our fee schedule, available upon request or on our website. Fees are subject to change without prior notice.

Payment is due at the time of service unless otherwise agreed in writing. Accepted payment methods include cash, credit/debit card, bank transfer. We do NOT accept American Express.

In the event of a patient having an unpaid invoice over 7 days, we may refuse to provide further services until the invoice has been settled. 

If an invoice is not settled by the patient on the date of issue, we may charge the card details stored on file after 7 days. In this event, we will provide at least 48 hours advance notice by email. If you wish to settle the invoice using an alternative payment method this may be done at the time of the invoice being issued.

Refunds, if applicable, will be processed in accordance with our refund policy (available upon request).

For our full Terms &Conditions, please click here.