Practice Fees

Patients can either register and pay for each separate appointment as a Registered patient or opt for an Annual/ monthly membership fee.

Registered patients - Pay as You Go

Our fees may be amended from time to time and these will be updated on our website.

Variable rates apply for:

• A consultation fee will apply to vaccinations, injections, blood tests and other pathology or testing to cover interpretation and time spent - prices available on request.

• Additional services will be charged in addition to the consultation fee.

• Telephone and email advice will be charged when it involves a significant amount of advice, treatment, and organisation.

Card details to secure bookings ahead of appointment:

We require card details from all patients (including insured patients and members) when an appointment request is made to secure your appointment with a doctor.

The patient’s card details will be requested over the phone, ahead of the consultation, to secure the appointment requested. No payment will be taken without a patient’s consent unless we have been unable to contact a patient for consent by the 60 days allowed for outstanding payments.

Please be reassured that all card details will be stored in a secure, non-accessible manner using Stripe.

Insurance companies:

The Dr Fiona McAndrew, Private GP accept all major Insurance companies.

If you are insured, please ensure you obtain a valid authorisation number prior to your scheduled appointment and provide this to the practice on the day of your consultation, along with your policy number. Please note that without this information you will be asked to pay any fees up front and claim this amount back from your insurance provider, using the invoice and receipt that will be provided.

Please be aware, we allow a maximum of 60 days for your insurance company to process payment for your consultation or test fees. If payment is not received from your insurance company within this time frame you will be responsible to settle payment in full and claim this amount back from your insurance company, using the receipt provided.

Rescheduling:

For GP services, you may reschedule your appointment free of charge up to 4 hours before the time of your appointment.

You can do this by calling the practice on 02073414446. If you need to cancel less than 4 hours before your scheduled appointment, you may reschedule but a cancellation fee will still be issued to your account.

Patients who have failed to attend an appointment will be subject to a 50% charge of the cost of the appointment.

Our practice is very busy and this is to ensure we keep to our appointment schedules and do not unfairly inconvenience other patients.

Outstanding invoices policy:

We allow a maximum of 60 days for settlement of any consultation or test fees.

Patients will receive a reminder of any outstanding amounts 30 days after the invoice was issued; a second reminder will be sent 14 days thereafter. A final reminder will be sent seven days after the second reminder. If payment has still not been received, we reserve the right to contact you to let you know that payment will be taken using the card details previously provided.