Terms and Conditions
OPENING HOURS & ON-CALL:
The Practice opening hours are fixed by the Company and are subject to change without prior notice, but are currently Monday to Friday 8.30am - 6.00pm.
The Company may at any time close the practice premises or any part thereof, without prior notice, in order to execute necessary repairs, alterations, redecoration or otherwise.
The Practice is closed on bank and public holidays, but patients have 24/7-hour access to GP cover outside Practice opening hours at charges set out in the GP on-call services schedule.
This is currently provided by DOCTORCALL. In the event of needing assistance please call 03442579510.
DATA PROTECTION
It is necessary for the purpose of providing registered patients with health advice and support for the Company to retain data concerning patients’ identities, contact details and general health on file.
By signing the Membership Application Form or Patient Registration Form, you expressly consent to the Company having authority to keep this data for the duration of your registration for up to two years afterwards; or if the registration is refused for any reason, for the period of two years from the date you completed this form in order to assist the Company to provide you with the best possible service.
FEEDBACK AND COMPLAINTS
Dr Fiona McAndrew is committed to delivering a high-quality, patient-focused private General Practitioner service. However, there may be occasions where patients wish to give feedback, raise concerns, or make a complaint about their treatment or any other matter connected with the services they receive.
Positive or constructive feedback is always much appreciated. However, if you are unhappy with our facilities or service, we recommend raising any issues as soon as possible so we can promptly and accurately respond. We will investigate the situation to react and take positive action where necessary. Either our GPs or other members of staff will be happy to help.
If you are not completely satisfied, you may put your comments in writing.
The complaints manager is Valentina Fasciani, and she can be contacted via email at info@fmcandrew.co.uk or by post at: 10 Pennant Mews, London W8 5JN.
Our complaints procedure ensures that your complaint is dealt with confidentially and quickly.
If you are not completely satisfied with the resolution provided and would like to escalate your complaint, our GPs are registered IDF members (Independent Doctors Federation) which does provide an ad hoc patients complaint service available on their website, providing instructions on how to proceed. Please see link below:
https://www.idf.co.uk/patients/patient-complaints.aspx
Complaints will be dealt with per Policy 21, Care Quality Commission, Fundamental Standards, Complaints.
LIABILITY
The company will not accept liability for any damage or loss to patients’ or their guests’ personal property brought onto Practice premises.
TERMS AND CONDITIONS
CONDITIONS APPLICABLE TO REGISTERED PATIENTS AND MEMBERS
i. All warranties, conditions, and other terms (whether implied by statute or otherwise) are, to the fullest extent permitted by law, excluded by the contract.
ii. Nothing in these Terms and Conditions excludes or limits the liability of the Company for fraudulent misrepresentation, or for any death or personal injury caused by the Company’s negligence.
iii. Subject to anything to the contrary in these Terms and Conditions, the Company will not be liable to the client for any:
- a. economic loss of any kind (including, without limitation, loss of use, profit, anticipated profit, business, contracts, overhead recovery, revenue, or anticipated savings);
- b. any damage to clients reputation or goodwill;
- c. any other special, indirect consequential loss or damage.
iv. If any term in this contract is deemed unenforceable the remaining terms will continue to apply.
v. Subject to the provision of these Terms and Conditions the Company’s total liability arising out of or in connection with the performance of services in accordance with:
- a. the Membership will be limited to the price paid or payable in respect of Annual Membership and
- b. for registered patients shall be limited to the price paid or payable for treatment in the preceding calendar year.
Subject to clause v. these terms and conditions do not exclude or limit any claim for clinical negligence.
vi. A person who is not a party to the contract will have no right under the contracts (rights of third parties) Act 1999 to enforce any term of these Terms and Conditions. Members and Registered patients acknowledge and agree that any claims arising out of or in connection with these terms and conditions shall be brought against the Company. All officers, partners and employees of the Company shall benefit from and be able to enforce any restrictions on liability or claims as though they were the Company
vii. These Terms and Conditions will be governed by the English law and the parties submit to the exclusive jurisdiction of the English court.
viii. All warranties, conditions, and other terms (whether implied by statute or otherwise) are, to the fullest extent permitted by law, excluded by the contract.
ix. Nothing in these Terms and Conditions excludes or limits the liability of the Company for fraudulent misrepresentation, or for any death or personal injury caused by the Company’s negligence.
x. Subject to anything to the contrary in these Terms and Conditions, the Company will not be liable to the client for any:
- a. economic loss of any kind (including, without limitation, loss of use, profit, anticipated profit, business, contracts, overhead recovery, revenue, or anticipated savings);
- b. any damage to clients reputation or goodwill;
- c. any other special, indirect consequential loss or damage.
xi. If any term in this contract is deemed unenforceable the remaining terms will continue to apply.
xii. Subject to the provision of these Terms and Conditions the Company’s total liability arising out of or in connection with the performance of services in accordance with:
- a. the Membership will be limited to the price paid or payable in respect of Annual Membership and
- b. for registered patients shall be limited to the price paid or payable for treatment in the preceding calendar year.
Subject to clause v. these terms and conditions do not exclude or limit any claim for clinical negligence.
xiii. A person who is not a party to the contract will have no right under the contracts (rights of third parties) Act 1999 to enforce any term of these Terms and Conditions. Members and Registered patients acknowledge and agree that any claims arising out of or in connection with these terms and conditions shall be brought against the Company. All officers, partners and employees of the Company shall benefit from and be able to enforce any restrictions on liability or claims as though they were the Company
xiv. These Terms and Conditions will be governed by the English law and the parties submit to the exclusive jurisdiction of the English courts.